Provide basic system administration

Learners will develop the ability to implement components of systems back-up, restore, security and licensing in a stand-alone or client server environment. They will follow organisational guidelines to record, document and allow security access. They will check on the use of software and record software licences. They will be able to carry out system backups and restores.

Learners must confirm the ability to perform systems back-up, restore and maintain correct usage according to licensing agreements in a stand-alone or client server environment.

Record security access

• Client requirements and clearance are obtained according to organisation guidelines.
• Security access password is issued to client.
• Security documentation and access to client is provided.
• Security access is recorded to maintain system integrity.

• Licensed software is determined.
• Records of licence number and location are maintained.
• Personal computers and network are checked for illegal software.
• Illegal software is reported to supervisor.

• Back-up procedure is determined according to organisation guidelines.
• Back-up is carried out at regular intervals according to organisation specifications.
• Back-up is recorded in line with organisation guidelines.

• Back-ups are restored.
• Restore procedure is determined according to the organisational guidelines.
• Restores are carried out under supervisor instruction.
• Restores are recorded in line with organisation guidelines.

• Security access is documented as per clearance guidelines.
• Security access register is maintained in line with organisation guidelines.

Install software to networked computers

Learners will develop the skills and knowledge required to plan, manage and support the installation of software to networked computers. They will be able to determine the client’s software requirements and then obtain the software or upgrade. They will install the software and then provide the client with instruction and support in the software.

• Client's software requirements are assessed in line with current application and operating system.
• Client's requirements are evaluated in line with organisation guidelines, corporate purchasing, licensing arrangements, and budget.

• Vendors are contacted and technical specifications are obtained.
• Recommendations are documented and provided to appropriate personnel.
• Licensing requirements and security issues are determined and recorded.

• Upgrades are installed to meet needs as recommended, including management of existing data.
• Procedures are followed so that clients experience minimal disruption.
• Software licenses and manuals are stored according to organisation guidelines.

• Client instruction requirements are determined and are documented.
• One to one instruction to client is provided as required.
• Group training to meet client requirements is determined and referral is made.
• Client evaluation and feedback is obtained to ensure client training and support requirements are met.

Provide network systems administration

Learners will develop the ability to technically manage elements of a network. They will provide client access and security in line with organisational standards and requirements. They will also provide input into the disaster recovery plan and carry out network performance monitoring.

• Log-ons, passwords and applications file access are provided, and documented in line with organisational security requirements.
• Records of client accounts are evaluated.
• System integrity and security are maintained.
• Virus protection is used in line with organisation recommendations.

• Input is provided into disaster recovery plan.
• Disaster recovery plan is provided to clients as required.

• Diagnostic tests are performed.
• Diagnostic information is analysed and acted on.
• Software usage is monitored.
• Illegal software is deleted from the system.
• Hardware response time is monitored.
• Methods for improving efficiency are determined and acted on according to organisation guidelines.

Provide network systems administration

Learners will develop the skills and knowledge required to document network related problems, determine the required resources, solve the client problem or escalate as necessary. They will receive logged calls from the help desk and determine the problem. After referring to the maintenance standards and support agreements they will carry out the maintenance. They will carry out any diagnostics as required and if necessary obtain and install required components. Finally they will complete all the necessary documentation.

• Logged call from help desk are received.
• Client problem is determined, further information from client is gained and documented as required by organisation guidelines.

• Maintenance and technical support agreements are determined.
• Organisational policy regarding maintenance is followed.

• Diagnostic tests are conducted as required.
• Maintenance is completed in line with organisation guidelines.
• New components are obtained.
• Components are stored or disposed of in accordance with organisation guidelines.

• Maintenance report is prepared in line with organisation guidelines.
• Maintenance requirements to appropriate area are escalated as required.