Observations, Interviews, Questionnaires

Observations

• Observing Users
• Ethnographic Methods 
• Log Analysis 
• Some Techniques for Observing Users
• CASE STUDY:
  Find out how to link to articles in Databases
  NELSON BLY SKOLER

Interviews

• Using Interviews 
• Survey Methods: Questionnaires and Interviews
• CASE STUDY:
  Find out how to link to articles in Databases
  PINELLE GUTWIN

Questionnaires

• Questionnaires 
• Questionnaires in Usability Engineering 
• Web-Based User Interface Evaluation with Questionnaires
• Questionnaires for User Satisfaction (QUIS)