Toggnazini, B. (2001) The Butterfly Ballot: Anatomy of a Disaster. Ask Tog. Viewed April 08, 2007, <http://www.asktog.com/columns/042ButterflyBallot.html>
Palm Beach's voter ballot changed the course of United States history. This short article traces all the various mistakes and events that led to this latest human-machine interaction melt-down. Among the surprises? The same thing happened to the Republicans in Palm Beach four years ago. Among the lessons to be learned? The same thing could happen to you in your own company.