Managing IT Operations 
Review Questions

Provide a clear and concise discussion for each of the following questions – suggested length 100 words:
1.	Can IT operations managers reasonably expect to fulfill the expectations of senior management?
2.	What role do SLA’s play in system operational processes?
3.	List the operational areas of concern of the IT operations manager.
4.	Why do you think an IT manager needs to “think laterally”?
5.	What are some of the difficulties in managing IT workload?
6.	What are some of the typical goals of an IT operations department?
7.	What are a reasonable set of success measures for IT operations?
8.	What are some of the problems in using contract labour?
9.	What are the two main measures of IT operations performance?
10.	List the critical tasks of an IT operations manager.
11.	What is the relationship between the help desk and IT operations?
12.	What question drives the financial management of IT operations?
13.	Define technology management.
14.	Why is it dangerous to consider security to be a technology issue?
15.	What are the key questions to ask when considering outsourcing?