THE CHALLENGE OF E-BUSINESS 
Review Questions

Each question has only one correct answer.  Select either a,  b,  c,  d,  or  e.
#	Question	Answer - 
(Circle one only)	
1	In eBusiness it is highly recommended that the customer transaction is owned by:
(a)	The customer purchasing the goods or service,
(b)	The business providing the goods or service,	
(c)	The content provider of the online material,
(d)	All of the above,		
(e) 	None of the above.	

a
b
c 
d
e	
2	To be successful in the long, an eBusiness content provider must:
(a)	Own the customer transaction,
(b)	Own the end-customer relationship,
(c)	Establish a demand as a desirable source of content,
(d)	All of the above,
(e) 	None of the above.	
a
b
c 
d
e	
3	Recent major changes in business activity include:
(a)	Complexity reduces the expectation for information on demand,
(b)	People are forced to work together in teams,
(c)	Technology is seen to be more important than human capital,
(d)	All of the above,
(e) 	None of the above.	
a
b
c 
d
e	
4	An IT Manager must be able to:
(a)	Consider the IT area as a stable and local workplace,
(b)	Avoid outsourcing that reduces power bases,
(c)	Increase the technological maturity of the business,
(d)	All of the above,	
(e) 	None of the above.	
a
b
c 
d
e	

Provide a short, clear and concise answer to the following question - suggested length 60 words:
5.	In eBusiness, what is channel conflict, and how can it be avoided?
6.	What are some of the major threats to organisations posed by eBusiness?
7.	What questions should an IT manager ask concerning eBusiness, and why are they important?