Managing Knowledge & Content
Review Questions
Each question has only one correct answer.  Select either a,  b,  c,  d,  or  e.
#	Question	Answer - 
(Circle one only)	
1	Explicit knowledge can be:
(a)	Relatively easy to capture,
(b)	Embedded in business rules,
(c)	Recorded in documents,
(d)	All of the above,
(e) 	None of the above.	
a
b
c 
d
e	
2	Tacit knowledge can be:
(a)	Relatively easy to capture,
(b)	Individual unspoken knowledge in the form of insight, judgement and creative talents,
(c)	Recorded in documents 
(d)	All of the above,
(e) 	None of the above.	
a
b
c
d
e	
3	Key success factors in knowledge management include:
(a)	Obtaining suitable technology and software to build knowledge bases,
(b)	Encouraging employees to be creative in finding new knowledge,
(c)	Encouraging employees to work collaboratively in groups,
(d)	All of the above,
(e) 	None of the above.	
a
b
c
d
e	

Provide short, clear and concise answers to the following questions- suggested length 60 words:
4.	What must an organisation consider when developing a knowledge management strategy?
5.	What is the goal of a content management system, and how is it related to knowledge management. 
6.	What are the significant emerging trends in content management?