Developing Human Capital of IT Success 
Review Questions

Each question has only one correct answer.  Select either a,  b,  c,  d,  or  e.
#	Question	Answer - 
(Circle one only)	
1	Human capital is defined as:
(a)	The knowledge and experiences of the business and employees,
(b)	The knowledge contained in business processes and records,
(c)	The knowledge about customers, the industry and the business environment,
(d)	All of the above,
(e) 	None of the above.	
a
b
c 
d
e	
2	IT resource management involves:
(a)	Identifying the right people at the right time for the right reasons,
(b)	Identifying organisational purpose and associated competencies,
(c)	Identifying the organisation’s appeal to prospective recruits,
(d)	All of the above,
(e) 	None of the above.	
a
b
c
d
e	
3	IT workload management involves:
(a)	Identifying the right people at the right time for the right reasons,
(b)	Designing teams to increase organisational learning,
(c)	Identifying the core competencies that the IS organisation must provide,
(d)	All of the above,		
(e) 	None of the above.	
a
b
c
d
e

Provide short, clear and concise answers to the following questions- suggested length 60 words:

4.	What are the key processes associated with resource management?
5.	What are the major roles of the chief information officer (CIO) in workforce planning?
6.	What is the relationship between competencies and workplace performance?
7.	How can eLearning be used to educate the customer?
8.	What attribute should a manager look for when selecting an eLearning training provider?