What to do if your Online Classroom goes down


Collaborate presenters should ensure that they have an alternative method of communicating with their participants in the event of a failure.

These may include:

  • immediately post an announcement into Learnline
  • email your students from Learnline
  • post your presentation slides into Learnline (up to 20mb - please remove these slides within 5 days of the lecture
  • use the discussion forums (or blogs/wikis) in Learnline to continue a discussion after letting students know you are cutting over from the Online Classroom to Learnline via an announcement
  • post an announcement in Learnline and reschedule your Online classroom
  • contact Collaborate support (see below)

Support details

Visit the Blackboard Collaborate Support Portal for various support options.

CDU provides access to a 24hr, 7day/week central support desk for Learnline, Online Classroom and Voice tools. To access support, please choose from the following options.

  1. Call our 1 800 559 347 telephone support service, then follow the prompts, once your call has been answered.
  2. Send an email to learnlinesupport@cdu.edu.au
  3. Contact our online help support desk via our customised support portal

 

If your Collaborate Online classroom happens to go down, here are some of the steps we recommend you follow to get connected:

  • wait a few minutes and then try logging into the classroom again
  • check your student email for notification / advice from your lecturer
  • check the announcements in Learnline
  • if your computer has crashed and you are unable to reboot, see if you can use another computer
  • login to Learnline and see if the presenter has posted an announcement about an outage
  • contact Collbaorate support (see below)

Support details

Visit the Blackboard Collaborate Support Portal for various support options.

CDU provides access to a 24hr, 7day/week central support desk for Learnline, Online Classroom and Voice tools. To access support, please choose from the following options.

  1. Call our 1 800 559 347 telephone support service, then follow the prompts, once your call has been answered.
  2. Send an email to learnlinesupport@cdu.edu.au
  3. Contact our online help support desk via our customised support portal

Prior to making a support request CDU recommends that you;

  1. Check that your computer meets the system requirements
  2. Clear your internet browser cache
  3. And finally to enable us to best support your request please have your Student ID number ready prior to making the call.