Click through the headings below to ensure that your computer hardware and software are set up correctly for using Learnline.

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Recommended hardware

  • Minimum 2GB of RAM or higher is recommended for optimal performance.
  • Minimum 1GB of free disk space.
  • Sound card and speakers.
  • Headphones and microphone are required to participate in Online Classrooms and/or online discussions.

    External speakers or microphones, particularly built-in microphones, are generally NOT suitable due to feedback issues.

    CDU recommends USB headsets and microphones. Please check with your Course Coordinator whether there are Online Classroom or Voice tools components.
  • A minimum screen resolution of 800 x 600 is recommended.

Internet Connection

High speed broadband connection recommended.

Using dial-up via modem is possible but not recommended, you may experience performance issues with certain Learnline features.

Operating Systems

Technologies NOT supported

  • Window XP
  • Internet Explorer 6, 7, 8
  • Firefox 1.x, 2.0, 3.0, 3.5 and 3.6
  • Safari 2, 3, 4, 5 (or any version on Windows)
  • Mac OSX through 10.6
  • JRE 5

Check your browser configuration

Use the button below to check that your browser is properly configured to use Learnline. (link will open in a new window).

Check Browser

Recommended Browser

Our experience has indicated that the preferred browser for Learnline use is the latest Firefox release combined with the latest version of Java Runtime Environment (JRE) 7.
Learnline supports four primary browsers of Blackboard Learn releases. Links to the vendor sites for the browsers are included below. For detailed information about Browser support see the following link.

Browser Support for April 2014 Release

To learn more about Blackboard's general browser support policy as well as information about Java-script, Cookies, and other software, see Blackboard’s Browser Support Policy. The browser versions listed are those that were available when Blackboard Learn 9.1 April 2014 was released. These are not the only browsers supported on this release - see Browser Support Policy for more detailed information.

Browser Support for Learnline April Release 2014

Traditionally Released Browsers
The dates listed are the original release dates for general availability.

  • Internet Explorer® 11 from Microsoft (17 October 2013 for Windows 8.1, 7 November 2013 for Windows 7
  • Internet Explorer10 from Microsoft (26 October 2012 for Windows 8, 26 February 2013 for Windows 7)
  • Internet Explorer 9 from Microsoft (14 March 2011)

Note: Some configuration options for Internet Explorer might make some features of Blackboard Learn difficult to use. To learn more, see Internet Explorer Security Zones and Compatibility View topic in this section.

  • Safari®7 from Apple (22 October 2013)
  • SafariSafari®6 from Apple (25 July 2012)

Safari for Windows is unsupported. Apple's continued support for this browser is unclear, and Blackboard does not test it.

Automatically Updated Channel-based Browsers
The dates listed are the latest numbered patch release dates.Firefox

  • Firefox® 28 (stable channel) from Mozilla (18 March 2014)
  • Firefox 17 (ESR channel) from Mozilla (17 September 2013)
  • chromeChromeTM34 (stable channel) from Google (8 April 2014)

 

Don't See Your Browser or Version Listed?

Both newer and older browsers from these vendors may be supported. Please see Blackboard's general browser support policy Browser Support Policy for more information.

Java

A handful of features in Learnline require particular additional software to be installed. Without these, the features themselves do not function. For this service pack of Learnline, the following features have plugin requirements:

  • Multiple file uploads in Unit Files and the Content Collection requires the Java Runtime Environment (JRE) from Oracle enabled as a browser plugin. The single file upload tool does not have this requirement.

JRE version 7 is the recommended version for features that depend on it. JRE version 6 may work, but could result in unexpected behaviour. Oracle has acknowledged some security issues with JRE version 6.
On Apple Mac OS X, Google's Chrome browser does not support Java 7 because of incompatibilities between 64-bit Java and 32-bit Chrome. Firefox and Safari browsers do not have this limitation on Mac OS X. Users of the Chrome browser on Mac OS X must configure Java 6 support in order to access the features listed above.
Adobe Flash Player version 11 is the recommended version of the Adobe Flash Player plugin.

Plug-In Links

One of the requirements for using Learnline is to have Java and the video add-ons installed. To ensure these add-ons are available people will need to make sure they are using the desktop version of IE, or download Firefox for use on the desktop.

Internet Explorer versions 10 and 11 are designed to provide an add-on free experience and will play Adobe Flash videos without the need to install separate software.

Windows 8 presents the option to launch Internet Explorer via the Metro view (tiles) or the Desktop view. Add-ons and tool bars however, will only work in Internet Explorer for the desktop.

If you are using Windows 8 make sure that you launch Internet Explorer via the desktop view.

How to view a page that requires addons in IE

  1. swipe down or right-click to bring up the Address bar
  2. tap or click the Page tools button, and then tap or click View on the desktop

You can view, enable, and disable the list of add-ons that can be used by Internet Explorer for the desktop. Add-ons you can manage include browser helper objects, Java, ActiveX controls, toolbar extensions, explorer bars, browser extensions, and search providers.

Further information

Please see the links below for further information:

http://windows.microsoft.com/en-us/internet-explorer/videos-dont-work#ie=ie-10

http://windows.microsoft.com/en-us/internet-explorer/install-java#ie=ie-10

Note: In Windows RT (e.g. Windows surface tablet), add-ons are not supported by Internet Explorer or Internet Explorer for the desktop so Learnline functionality will be limited.

If this is your first time studying at CDU as a HE student, and you have checked that your system meets all the requirements, you may wish to try Learnline.

CDU has created a Learnline Student Orientation site that will help you to prepare for your first semester studying. In the site you will find information about using Learnline, demonstrations of key tools and features and activities to help you track your progress. The Learnline Student Orientation site is designed to resemble, as closely as possible, actual Learnline sites that you will use during your study. Gaining practical experience navigating around Learnline prior to your first semester will give you a great platform for success.

You can access this site in the ‘My Units’ panel after you login to Learnline.

Learnline Student Orientation

 

 

 

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24 Hour Learnline Support
Freecall: 1 800 559 347
Web: Online Support Portal

Problems logging into Learnline
Tel: (08) 8946 6600
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Web: ITMS support for students